THE DREAM FIT ACADEMY · http://www.kushalfitness.in
Refund & Cancellation Policy.
Refund Processing Timeline
How Long Does a Refund Take?
You Submit a Refund Request
Contact us via email at support@kushalfitness.in or WhatsApp at +91 8979938328 with your transaction ID and reason for refund.
We Review & Approve Your Request
We review all refund requests within 2 business days and notify you of approval or rejection with a reason.
Razorpay Initiates the Refund
Upon our approval, Razorpay initiates the refund to your original payment instrument within 5–7 business days of our confirmation.
Refund Credited to Your Account
The refund reflects in your account based on your payment method — see the table below for method-specific timelines.
| Payment Method | Razorpay Processing | Bank Credit (After Processing) | Total Maximum Timeline |
|---|---|---|---|
| UPI (Autopay / Instant) | 5–7 business days | 1–3 business days | Up to 10 business days |
| Credit Card | 5–7 business days | 5–10 business days | Up to 17 business days |
| Debit Card | 5–7 business days | 5–10 business days | Up to 17 business days |
| Net Banking | 5–7 business days | 3–7 business days | Up to 14 business days |
| Wallets | 5–7 business days | 1–3 business days | Up to 10 business days |
"Business days" excludes Saturdays, Sundays, and national bank holidays in India. Timelines are from the date of our approval, not the date of your request.
01. Overview
This Refund & Cancellation Policy applies to all subscription memberships and digital products purchased through http://www.kushalfitness.in, operated by The Dream Fit Academy (GST: 05COSPD1918L1ZP), under the brand Train With Kushal (TWK).
All payments are processed securely through Razorpay Payments Private Limited, an RBI-authorised Payment Aggregator. By subscribing to any of our membership plans, you agree to the terms of this Refund & Cancellation Policy.
In plain language: You can cancel your subscription at any time. You will not be charged again after cancellation. We do not automatically refund the current billing period already paid, but we handle genuine cases fairly — see the eligibility table in Section 3.
02. Subscription Cancellation Policy
How to Cancel
You may cancel your monthly subscription at any time by:
- Contacting us via WhatsApp at +91 8979938328
- Emailing support@kushalfitness.in with your registered email and subscription plan
- Cancelling the UPI Autopay mandate directly through your UPI application (PhonePe, Google Pay, Paytm, etc.)
Effect of Cancellation
- Immediate effect: Your subscription will be cancelled with immediate effect or at the end of the current billing cycle, as you specify.
- No future charges: Once cancelled, no further subscription charges will be levied. Your UPI Autopay or e-mandate will be deactivated.
- Community access: You will retain access to the community and course content until the end of the paid billing period, after which access will be revoked.
- Re-subscription: You may re-subscribe at any time at the then-current pricing. Previous progress and community history may be accessible upon re-subscription subject to data retention.
No Cancellation Fee
There is no penalty or cancellation fee for ending your subscription at any time. We believe in earning your continued membership, not locking you in.
03. Refund Eligibility
The following table outlines what is and is not eligible for a refund under our policy:
| Scenario | Refund Eligible? | Details |
|---|---|---|
| Community access not granted within 48 hours of payment | YES — Full | If you paid and did not receive your Skool community invite within 48 hours and we were unreachable, you are entitled to a full refund of that transaction. |
| Duplicate payment / double charge | YES — Full | If you were charged twice for the same subscription period due to a technical error, the duplicate charge will be refunded in full. |
| Payment taken after cancellation confirmation | YES — Full | If a charge is levied after we have confirmed your cancellation in writing, you are eligible for a full refund of the unauthorised charge. |
| Technical error resulting in failed service delivery | CASE BY CASE | Assessed on a case-by-case basis. Contact us within 7 days of the charge with details of the technical issue experienced. |
| Change of mind after subscription begins | NO | Refunds are not provided for change of mind once access to course content and community has been granted. |
| Current billing period (subscription active & access granted) | NO | Monthly subscriptions are billed in advance for a full period. Once access is active, the current period charge is non-refundable. Cancel to stop future billing. |
| Dissatisfaction with results or content | NO | Results depend on individual effort and adherence. We do not guarantee specific outcomes. Course content and community value are delivered upon subscription activation. |
| Violation of community guidelines resulting in removal | NO | Members removed from the community for violation of terms of use and community guidelines are not eligible for refunds. |
Time limit for refund requests: All eligible refund requests must be raised within 7 calendar days of the transaction date. Requests raised after 7 days will not be processed except in cases of duplicate charges or unauthorised transactions.
04. How to Request a Refund
To raise a refund request, contact us using any of the following methods with the required information:
Required Information
- Your full name and registered email address
- Razorpay Transaction ID (found in your payment confirmation email or SMS)
- Date of the transaction
- Subscription plan purchased (Standard / Premium / VIP)
- Reason for refund request
- Supporting evidence, if applicable (screenshot of error, duplicate charge confirmation, etc.)
Contact for Refund Requests
05. Chargebacks & Payment Disputes
If you believe an unauthorised transaction has occurred on your card or UPI account, please contact us immediately before raising a chargeback with your bank. Most issues can be resolved directly and more quickly through our refund process.
Filing a chargeback with your bank without first contacting us may result in delays and a permanent ban from our services. We cooperate fully with Razorpay and issuing banks in all legitimate dispute investigations.
For unresolved disputes involving transactions processed through Razorpay, you may also contact Razorpay's support team at razorpay.com/support or reach Razorpay's Nodal Officer at nodal-officer@razorpay.com.
06. Policy Updates
We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be effective upon posting to this page with an updated effective date. Active subscribers will be notified of material changes via email or WhatsApp at least 7 days before the change takes effect.
For questions about this policy, contact us at support@kushalfitness.in or WhatsApp +91 8979938328.